Acer Warranty Guide: Coverage, Claims, and Support for Your Devices

At Shopping Jin, we aim to provide our customers with the best after-sales support for Acer products. Below is an overview of the Acer Warranty Policy, including coverage, duration, and claim procedures.

Acer Warranty Coverage & Duration

Acer products come with a limited manufacturer warranty that covers hardware defects and malfunctions under normal use. Warranty periods vary based on the product category:

Product Category Warranty Duration
Desktops, All-in-Ones & Revo 1-Year Limited Warranty (Consumer)
Predator (Manufactured Before 2019) 2-Year Limited Warranty (Consumer)
Predator (Manufactured 2019 & After) 1-Year Limited Warranty (Consumer)
Commercial Desktops (Veriton V_4XX & V_6XX Models) 3-Year Limited Warranty (1st Year On-Site)
Commercial Desktops (Veriton V_2XX Models) 1-Year Limited On-Site Warranty (Available in Select Locations)
Monitors 3-Year Limited Warranty (Consumer & Commercial)
Laptops (Aspire, Swift, Switch, Spin) 1-Year Limited Warranty (Consumer)
Predator Laptops (Before 2019) 2-Year Limited Warranty (Consumer)
Predator Laptops (2019 & After) 1-Year Limited Warranty (Consumer)
Commercial Laptops (TravelMate Series) 1-Year Limited Warranty
Commercial Laptops (TravelMate P2, P4, P6 Series) 2-Year Limited Warranty
Ultra-thins, Netbooks & Chromebooks 1-Year Limited Warranty (Standard)
Select Models (S7-392-7837, S7-392-5454, SW5-171P-82B3) 2-Year Limited Warranty
Tablets (Consumer & Commercial) 1-Year Limited Warranty
Predator Tablets 2-Year Limited Warranty
Smartphones 1-Year Limited Warranty
Projectors 1-Year Limited Warranty (90-Day Bulb Coverage)
Select Projector Models (P1500, P1340W) 3-Year Limited Warranty (90-Day Bulb Coverage)
Servers, Storage & Workstations Limited Warranty (Varies by Model)
Option Kits & Accessories 1-Year Limited Warranty

Extended Warranty Plans are available for purchase online for additional coverage beyond the standard warranty period.

Acer Warranty Claim Process

If you experience a technical issue with your Acer product, follow these steps to initiate a warranty claim:

  1. Identify the Issue – Check for common troubleshooting solutions or reach out to shoppingjin support for initial guidance.
  2. Prepare Required Documents – Keep your original purchase invoice and product serial number ready.
  3. Repair or Replacement – Based on the issue, We will either repair the faulty component or provide a replacement unit, subject to warranty terms.
  4. On-Site Service (For Select Commercial Models) – If applicable, a technician will be dispatched to resolve the issue.

Important Warranty Terms & Conditions

  • The warranty does not cover physical damage, liquid spills, unauthorized repairs, or normal wear and tear.
  • Shopping Jin is a retailer and facilitates warranty claims; the final decision on repairs or replacements is made by Acer’s authorized service team.

Need Help with Your Warranty Claim?

For warranty claims, product repairs, or additional support, contact us at:

Shopping Jin Customer Support:

  • Address: 2nd Floor, Saleem Arcade, Abid Market, Temple Rd, Lahore, Pakistan
  • Email: help@shoppingjin.pk
  • WhatsApp: +923110412804