Baseus Warranty Policy – ShoppingJin

At ShoppingJin, we strive to ensure our customers receive high-quality products with reliable warranty coverage. As an authorized retailer of Baseus products, we facilitate warranty claims in accordance with Baseus’s official warranty policy. Below, you’ll find detailed information on warranty coverage, claim procedures, and support options.

Warranty Coverage

Baseus provides a warranty period of 18 to 24 months on eligible products. The warranty covers manufacturing defects and quality-related issues under normal usage conditions.

Warranty Duration Applicable Products
18 Months Standard Baseus Products
24 Months Selected Premium Baseus Products

Note:

  • The warranty period starts from the date of purchase or delivery.
  • This warranty is an additional service provided by Baseus and does not affect statutory rights under consumer protection laws.
  • Products received as promotional gifts are not covered under the return policy but are eligible for quality defect replacement.

How to Claim Warranty

Customers can file a warranty claim through either Baseus’s official channels or ShoppingJin. We assist in forwarding claims to authorized Baseus service centers.

Online & Offline Purchase Claim Process

For Online Purchases (Baseus.com & Authorized Retailers):

  • Contact the customer service of the purchase platform first.
  • If unresolved, reach out to Baseus support via:
    • Email: care@baseus.com
    • Call Center: +1-800-220-8056 (Mon-Fri, 10:00 AM – 6:00 PM UTC-5)

For Purchases Through ShoppingJin:

  • Provide the following details:
      • Proof of purchase (invoice/order number)
      • Product name & model
      • Description of the issue with images (if applicable)
  • We will process your claim and coordinate with authorized service centers.

Exclusions & Limitations

The Baseus warranty does not cover:

  • Products without valid proof of purchase.
  • Items that exceed the warranty period.
  • Non-quality-related issues after 30 days of purchase.
  • Damages caused by accidents, improper use, water exposure, or third-party repairs.
  • Lost or stolen items.

Refunds & Replacements

Depending on the nature of the defect, customers may be eligible for:

  • Repair Service: Defective products will be repaired if possible.
  • Replacement: Faulty items within the warranty period will be replaced with the same or equivalent model.
  • Refund: Refunds are applicable only in cases where repair or replacement is not possible.

Final Notes

  • The warranty period for replacement items will continue from the original product’s warranty timeline.
  • If you lose your purchase invoice, the warranty period may be determined based on the product’s serial number.
  • Warranty claims submitted through ShoppingJin will be processed efficiently to ensure smooth customer service.

For any queries or claims, feel free to reach out to ShoppingJin Customer Support:

We are committed to providing hassle-free support for all Baseus product warranties. Thank you for shopping with ShoppingJin!