Edifier Warranty Policy | Coverage, Terms & Claims – Shopping Jin

Edifier provides warranty services for its terminal products purchased for personal use. The warranty period and coverage may vary based on the country or region of purchase due to local laws and regulations.

Warranty Period

Product Line Warranty Period
Headset Products 12 months from the date of receipt
Edifier Image Line 24 months from the date of purchase
Edifier Multimedia Line 12 months from the date of purchase
Edifier Studio Line 12 months from the date of purchase

Warranty Coverage Conditions

To be eligible for warranty service, the following conditions must be met:

  • The product must have been used normally within the warranty period.
  • A valid proof of purchase, invoice, serial number (SN), and warranty card must be provided.

Warranty Exclusions

The following circumstances are not covered under the warranty:

  • Physical damage not attributed to product quality.
  • Damage caused by unauthorized disassembly.
  • Natural wear, aging, or surface deterioration.
  • Repairs conducted by unauthorized personnel.
  • Circuit modifications or improper use of battery packs/chargers.
  • Products with altered or removed serial numbers and factory labels.

How to Claim Warranty

If you have purchased an Edifier product from Shopping Jin, you can claim your warranty by contacting our support team. To ensure a smooth and faster resolution, follow these steps:

  1. Contact Shopping Jin Support: Reach out to our support team with details of your issue and proof of purchase.
  2. Initial Investigation: Our team will conduct a basic review of the problem to determine eligibility for warranty service.
  3. Forwarding to Authorized Service Center: Based on our assessment, we will forward your warranty claim to the authorized Edifier service center on your behalf to expedite the process.
  4. Service Confirmation: The authorized service center will verify the claim and proceed with necessary repairs or replacements based on Edifier’s official warranty policy.

For any further assistance, feel free to contact Shopping Jin’s support team, and we will guide you through the warranty process efficiently.

Additional Instructions

  • Warranty terms and services may vary based on regional regulations.
  • Warranty services must be claimed in the country of purchase.
  • Cross-border warranty services may be subject to local availability and additional service fees.

For more details, you may contact Edifier directly via support@edifier.com.