AC Brands
Fotile Warranty Guide – Coverage Details & Claim Process
At Shopping Jin, we are committed to providing our customers with high-quality products and excellent after-sales support. To ensure a seamless experience, Fotile offers a comprehensive warranty on its range of kitchen appliances. Below, you will find the details of Fotile’s warranty coverage, including claim procedures and exclusions.
Fotile Warranty Coverage
Fotile provides different warranty durations depending on the product category. The following table outlines the coverage details:
| Product Category | Full Warranty (Labor & Parts) | Limited Warranty (Parts Only) |
|---|---|---|
| Range Hood (After 11/15/2019) | 2 Years | 3 Years |
| Range Hood (Before 11/15/2019) | 1 Year | 4 Years |
| Gas Cooktop | 1 Year | 4 Years |
| In-Sink Dishwasher (After 1/1/2024) | 2 Years | 5 Years |
| In-Sink Dishwasher (Before 1/1/2024) | 1 Year (Labor & Parts) | 5 Years (Motor) |
| Steam Oven & Convection Oven | 1 Year | 1 Year (Motor & Parts) |
| Gas Range | 1 Year | – |
| Electric Range | 1 Year | 2 Years |
| Combi Oven | 1 Year (Limited) | – |
| Motors (For Range Hoods) | Lifetime Warranty | – |
Warranty Exclusions
Fotile’s warranty does not cover:
- Products with removed, altered, or illegible serial numbers.
- Physical damage during transit (scratches, dents, chips, etc.).
- Damage caused by incorrect electrical voltage or power surges.
- Misuse, neglect, accidental damage, or exposure to natural disasters.
- Use in a commercial setting beyond residential purposes.
- Unauthorized modifications, repairs, or third-party parts/accessories.
How to Claim Your Warranty
If you purchased your Fotile product from Shopping Jin, you can claim the warranty through our dedicated support team. Follow these steps:
- Contact Our Support Team – Reach out to Shopping Jin’s customer service with your purchase details.
- Initial Assessment – Our team will conduct a basic investigation to identify the issue.
- Forwarding to Authorized Service Center – If the issue qualifies under Fotile’s warranty policy, we will submit your application to the authorized service center on your behalf to speed up the process.
For any further assistance, feel free to reach out to Shopping Jin’s support team. We are here to ensure you receive the best after-sales service possible!
