Hitachi Warranty Policy: One-to-One Replacement & Coverage Details

At Shopping Jin, we take pride in offering authentic warranty coverage for Hitachi products, ensuring customer satisfaction and reliable after-sales service. This page provides a comprehensive guide to Hitachi’s One-to-One Replacement Warranty, claim process, and coverage details.

Hitachi provides a One-to-One Replacement Warranty for select kitchen appliances. If a product develops a manufacturing defect within the warranty period, it will be replaced with a new unit of equivalent value.

  • Warranty Duration: 1 Year
  • Coverage: Manufacturing defects only
  • Replacement Policy: One-time replacement; once replaced, warranty expires
  • Eligibility: Domestic and personal use only

Warranty Coverage Details

The following table outlines the coverage details for eligible Hitachi products:

Product Category Model Warranty Period Coverage Service Type
Electric Kettle HEK-E60 1 Year Manufacturing Defects Only One-to-One Replacement
Toaster HTO-E20 1 Year Manufacturing Defects Only One-to-One Replacement

How to Claim Warranty

To file a warranty claim, follow these steps:

  1. Visit an Authorized Service Center: Bring the defective product to Shopping Jin support desk.
  2. Provide Proof of Purchase: Present the original invoice/receipt and warranty card.
  3. Inspection & Approval: The product will be evaluated to confirm eligibility for replacement.
  4. Receive Your Replacement: If approved, a brand-new replacement unit will be provided.

Note: Warranty claims must be submitted within 14 days of detecting the defect.

Exclusions & Limitations

The following conditions are not covered under the warranty:

  • Normal wear and tear, routine maintenance, or cleaning
  • Cosmetic damage (scratches, color fading, external accessories)
  • Accidental damage, misuse, liquid spills, or electrical surges
  • Repairs performed by unauthorized service providers
  • Damage due to fire, theft, pests, natural disasters, or voltage fluctuations

Important: If your product is found ineligible for replacement, it will be returned without a new unit.

Hitachi’s warranty policy ensures top-tier after-sales support and quality assurance. However, it is not an insurance policy and covers only manufacturing defects. For further assistance, contact Shopping Jin’s customer support team or visit your nearest authorized service center.