Itel Warranty Policy – Shopping Jin

At Shopping Jin, we ensure that our customers receive authentic, high-quality products with official manufacturer-backed warranties. If you own an itel product, here’s everything you need to know about your warranty coverage, exclusions, and the claim process.

Itel Warranty Coverage

  • Warranty Duration: All itel products come with a 24-month warranty from the date of purchase.
  • Covered Issues: The warranty applies to defects in materials and workmanship, ensuring your device functions as intended.
  • Replacement Policy:
    • Within 7 days of activation – Complete box with accessories will be replaced.
    • From 7 days to 100 days of activation – Only the device will be replaced (without accessories and packaging).

Warranty Exclusions

The itel warranty does not cover:

  • Normal wear and tear, including scratches, fading, or cosmetic damage.
  • Accessories like chargers, earphones, batteries, or USB cables.
  • Damage caused by accidents, misuse, power surges, or liquid exposure.
  • Products that have been repaired or modified by unauthorized service centers.
  • Devices with removed, altered, or illegible serial numbers or warranty seals.
  • Malfunctions caused by improper installation or failure to follow user guidelines.

How to Claim Your itel Warranty

If you experience any issues covered under warranty, follow these steps to file a claim:

  1. Visit an Authorized Service Center: Locate your nearest itel authorized service center or Carlcare outlet.
  2. Provide Required Documents: Bring your original purchase receipt and filled warranty card (stamped and signed by the seller).
  3. Inspection & Repair: The authorized service provider will inspect your product. If eligible, they will repair or replace it accordingly.
  4. Data Backup: Before submitting your device for service, back up your data, as storage may be erased during repairs.

Warranty Coverage Table

Product Type Warranty Period Replacement Policy
itel Smartphones 24 Months 100-Day Replacement Guarantee
Accessories (Charger, Battery, Earphones, etc.) 6 Months No Replacement
Feature Phones 12 Months No Replacement

Important Notes

  • Warranty is valid only in the country of purchase and cannot be transferred internationally.
  • Preventive maintenance (cleaning, lubrication, or general servicing) is not covered under warranty.
  • Warranty repairs do not extend the original warranty period of the product.

For official warranty details, visit the itel Pakistan website or Shopping Jin’s customer support team for further assistance.

WhatsApp: +923110412804
Email: help@shoppingjin.pk
Address: 2nd Floor, Saleem Arcade, Abid Market, Temple Rd, Lahore

At Shopping Jin, we ensure you get the best after-sales support for your itel products! 🚀