Jabra Warranty Policy – Shopping Jin

At Shopping Jin, we ensure our customers receive authentic and high-quality Jabra products backed by a reliable warranty policy. Jabra offers different warranty durations based on the product category, covering defects caused by manufacturing faults. Below, you’ll find a comprehensive breakdown of Jabra’s warranty coverage and claim process.

Jabra Warranty Coverage

Product Category Warranty Duration Coverage Details
Manufacturer Refurbished Products 180 Days from Purchase Covers manufacturing defects, excluding normal wear and tear.
Jabra Talk Series (Talk 5, Talk 15, Talk 15 SE, Talk 25, Talk 25 SE, Talk 45, Talk 65) 1 Year from Purchase Protection against material and workmanship defects.
Jabra Elite Replacement Earbuds, Charging Pads & Cases 1 Year from Purchase Covers defects in accessories provided they are used as intended.
Jabra Elite Series (Elite 2, Elite 3, Elite 4, Elite 5, Elite 7 Pro, Elite 8 Active, Elite 10, etc.) 2 Years (Dust & Water Resistance) Valid upon registration via the Jabra Sound+ app. Covers failures caused by regular exposure to dust and water.
Jabra Elite Active Series (Elite 3 Active, Elite 4 Active, Elite 7 Active, etc.) 2 Years (Dust & Sweat Resistance) Requires registration via Jabra Sound+ app. Protects against failures due to regular exposure to sweat and dust.

What the Warranty Covers

  • Defects in materials and workmanship under normal usage conditions.
  • Malfunctions due to internal component failures.
  • Replacement of faulty earbuds, charging cases, or accessories (if within the warranty period).
  • Protection against water and dust-related failures (only for specific models registered with the Jabra Sound+ app).

What the Warranty Does Not Cover

  • Physical damages, including scratches, dents, or broken parts due to mishandling.
  • Normal wear and tear of consumable accessories like ear gels, ear tips, and cushions.
  • Defects caused by unauthorized repairs or modifications.
  • Damages due to improper storage, liquid exposure (outside the specified protection limit), or extreme environmental conditions.
  • Battery performance issues due to prolonged inactivity (if left uncharged for over six months).

How to Claim Your Warranty

  1. Ensure Proof of Purchase – Keep your invoice or receipt as it is required for all warranty claims.
  2. Register (For Extended Warranty) – If your Jabra device qualifies for a 2-year dust, water, or sweat resistance warranty, register it via the Jabra Sound+ app immediately after purchase.
  3. Contact Shopping Jin or Authorized Reseller – Reach out to our customer service or the official Jabra reseller where you made the purchase.
  4. Return the Product – If required, send the defective product along with proof of purchase and a brief explanation of the issue.
  5. Inspection & Resolution – After evaluating the issue, Jabra will either repair, replace, or refund based on the warranty policy.

Jabra is committed to providing quality and long-lasting products, ensuring customer satisfaction. Always handle your devices with care and follow usage guidelines to extend their lifespan. If you have any questions or need assistance with your Jabra product warranty, feel free to contact Shopping Jin’s support team.

WhatsApp: +923110412804
Email: help@shoppingjin.pk
Address: 2nd Floor, Saleem Arcade, Abid Market, Temple Rd, Lahore