AC Brands
Razer Warranty Guide: Coverage, Claims & Exclusions Explained
At Shopping Jin, we are committed to providing you with high-quality Razer products. To ensure your satisfaction and a seamless shopping experience, we offer a warranty policy in alignment with Razer’s official guidelines. Please review the warranty details below to understand the coverage and process for claiming warranty support.
Warranty Coverage Period
The limited warranty coverage for Razer products varies by category:
| Product Category | Warranty Period | Coverage | Exclusions |
|---|---|---|---|
| Laptops | 1 Year (Standard) / 2 Years (Extended) | Manufacturing defects, hardware failures | Accidental damage, software issues, battery wear |
| Keyboards | 2 Years | Key switch failure, connectivity issues | Liquid spills, physical damage |
| Mice | 2 Years | Sensor defects, button malfunctions | Wear and tear, unauthorized modifications |
| Headsets | 2 Years | Audio defects, mic failure | Cable damage, misuse |
| Controllers | 1 Year | Button defects, connectivity issues | Physical damage, third-party software issues |
| Gaming Chairs | 3 Years (Frame) / 1 Year (Cushions) | Frame defects, height adjustment issues | Wear & tear, user damage, upholstery issues |
| Accessories (Mousepads, Cables, Etc.) | 1 Year | Defects in materials and workmanship | Normal wear and tear, accidental damage |
Why Proof of Purchase is Required?
Razer requires a proof of purchase to verify that:
- The product is within the applicable warranty period.
- It was purchased from an authorized dealer to prevent warranty fraud.
What is Covered?
Razer’s limited warranty covers defects in materials and workmanship under normal use. If a defect is found within the warranty period, Razer may:
- Repair the product using new or refurbished parts.
- Replace the product with an equivalent new or refurbished product.
What is Not Covered?
- Software issues, including OS or third-party software.
- Damage from misuse, accidents, unauthorized repairs, or modifications.
- Normal wear and tear, cosmetic damage, and scratches.
- Products purchased from unauthorized dealers.
- Battery life deterioration (normal for rechargeable batteries over time).
How to Claim a Warranty?
- Ensure you have a valid proof of purchase.
- Contact Shopping Jin customer support for assistance.
- Follow the instructions provided for shipping or verification.
- Once verified, Razer will repair or replace the defective product based on warranty terms.
Need Assistance?
For any queries related to Razer warranty claims, feel free to reach out to our Shopping Jin Support Team. We are here to help you with warranty claims and product support.
Email: help@shoppingjin.pk
WhatsApp: +923110412804
Address: 2nd Floor, Saleem Arcade, Abid Market, Temple Rd, Lahore
