Tecno Warranty: Coverage & Claim Process | Shopping Jin

At Shopping Jin, we are committed to providing our customers with Tecno products that combine exceptional quality and reliability. To support your purchase, we offer transparent and comprehensive warranty services designed to safeguard your investment. Below, you will find detailed information on warranty coverage, a step-by-step guide to the claim process, and a list of authorized service centers for Tecno smartphones, tablets, and accessories. Our goal is to ensure your complete peace of mind, from the moment you make your purchase to long after.

Tecno Warranty Coverage

Tecno offers a limited warranty on its products, covering manufacturing defects under the following periods:

Product Category Warranty Period
Smartphone 12+1 Months
Tablet 12+1 Months
Built-in Battery Follows Device Warranty
True Wireless Stereo Earphone 6 Months

What’s Not Covered Under Warranty?

The Tecno limited warranty does not cover the following cases:

  • Wear & Tear: Damage due to normal aging, scratches, dents, or broken plastic ports.
  • Battery Degradation: Consumable parts like batteries unless the failure results from defective materials or workmanship.
  • Accidental & External Damage: Any damage due to accidents, liquid contact, fire, earthquakes, or other external causes.
  • Unauthorized Repairs: If the product has been repaired, modified, or upgraded by an unauthorized service provider.
  • Operating Outside Guidelines: Damage caused by improper use beyond the manufacturer’s instructions.
  • Tampered Serial Numbers: Any device with a removed or defaced serial number.
  • Data Loss During Service: During the repair process, the storage media may be reformatted, resulting in data loss.

How to Claim Your Tecno Warranty?

To initiate a warranty claim for your Tecno product, follow these steps:

  1. Contact Support – Reach out to our customer support team at help@shoppingjin.pk with your order details and a description of the issue.
  2. Evaluation & Approval – Our team will examine the issue and provide the next steps based on your warranty coverage.
  3. Service Authorization – If the issue falls under warranty, we will guide you on how to proceed for repair or replacement.

Final Note

  • The Tecno warranty is non-transferable and is applicable only to the first purchaser.
  • Warranty terms apply only to Tecno products purchased within Pakistan.
  • Tecno reserves the right to determine whether a defect is covered under warranty.

For further inquiries or assistance, please contact us at help@shoppingjin.pk.

Stay Covered, Stay Hassle-Free – Shopping Jin