TP-Link Warranty Policy – Coverage, Exclusions & Easy Claim Process

At Shopping Jin, we strive to ensure customer satisfaction by offering a smooth warranty process for TP-Link products. This page provides complete details regarding TP-Link’s warranty coverage, inclusions, exclusions, and the claim process.

Warranty Coverage

TP-Link offers a limited warranty on its products, ensuring protection against material or workmanship defects. The coverage applies only to the main device, antennas, and external power supplies. Accessories like cables, software, and packaging are not covered.

Warranty Period by Category

Product Category Warranty Period
TP-Link Smart Home Products 1-Year Warranty
TP-Link Accessories 1-Year Warranty
TP-Link SOHO Products 3-Year Limited Warranty
TP-Link SMB Products 3-Year Warranty
Plastic Finish SOHO Products (Excl. Power Bank & Power Supply) 3-Year Warranty
Power Adapter, LAN Cable, ADSL Splitter, RJ11 Cable, Mounting Kit & Other Accessories 6-Month Warranty

Inclusions

  • Coverage for manufacturing defects in the main device, antennas, and external power supply.
  • Replacement of the product if a defect is found within the warranty period and cannot be repaired.
  • Warranty services applicable only within the country of purchase.

Exclusions

  • Damage due to misuse, mishandling, or unauthorized modifications.
  • Physical damage, water damage, rust, burns, or tampering with the serial number.
  • Products purchased as refurbished or from unauthorized sellers.
  • Losses due to improper application, configuration errors, or external factors.

How to Claim Your Warranty?

If you encounter an issue with your TP-Link product, follow these steps to claim your warranty:

  1. Contact Shopping Jin Support: Reach out to our support team with details of your issue.
  2. Application Review: Our team will thoroughly review your claim and verify the issue.
  3. Forwarding to Manufacturer: If eligible, we will forward the product to the official TP-Link service center on your behalf to expedite the process.
  4. Resolution: Once TP-Link processes the claim, we will notify you regarding the repair or replacement.

For any additional inquiries, feel free to contact Shopping Jin’s support team. We are here to assist you with a seamless warranty process!

WhatsApp: +923110412804
Email: help@shoppingjin.pk
Address: 2nd Floor, Saleem Arcade, Abid Market, Temple Rd, Lahore