Complaints & Issues

At Shopping Jin, we take pride in providing excellent customer service and ensuring your satisfaction with every purchase. However, we understand that there may be occasions where you may encounter issues or have concerns. Rest assured, we have a dedicated Complaints Department to address and resolve any issues promptly.

Led by our owner, Hafiz Muhammad Ahmad, our Complaints Department ensures that every online interaction, whether it’s through calls, messages, or social media platforms, is personally audited and addressed.

How to Lodge a Complaint

If you have any complaints or concerns regarding your shopping experience, product quality, delivery, or any other matter, we encourage you to reach out to us. You can lodge a complaint through the following channels:

WhatsApp: 0303 52 12345
Customer Service Hotline: 0303 52 12345

What to Include in Your Complaint

When lodging a complaint, please provide the following details to help us address your concerns effectively:

  1. Your full name and contact information
  2. Order number (if applicable)
  3. Nature of the complaint or issue
  4. Any supporting documentation or evidence (such as photos or screenshots)

Complaint Resolution Process

Once we receive your complaint, our dedicated team will investigate the issue thoroughly and work towards resolving it promptly. We will keep you updated on the progress and strive to provide a satisfactory resolution as quickly as possible.

Feedback and Follow-Up

Your feedback is invaluable to us, and we appreciate the opportunity to improve our services. After your complaint is resolved, we may reach out to you for feedback to ensure that we have addressed your concerns adequately.

Escalation Procedure

If you are not satisfied with the resolution provided by our Complaints Department, you have the option to escalate the matter further. Please refer to our Escalation Policy for more information.

Your Satisfaction is Our Priority

At Shopping Jin, your satisfaction is our priority, and we are committed to resolving any issues or concerns you may have. Thank you for choosing Shopping Jin, and we look forward to serving you better.

If you have any questions or require further assistance, please do not hesitate to contact us.