Delivery and order
Last updated: 30/04/2020
At Shopping Jin, we are committed to providing a fast and reliable delivery service to our customers across Pakistan. We keep our delivery process completely transparent and cooperative as much as we could even after delivery. Please find below important information regarding our delivery process and charges.
- Once your order is confirmed via call, we will process and dispatch it within 24 hours. You will be contacted on your provided contact details (number and email) to confirm the delivery.
- We never overcharge delivery, so all delivery charges are calculated on the runtime according to your destination and preferred fright method.
- The estimated average delivery time across Pakistan is 2 to 4 working days. However, during sales or events, delivery times may exceed due to high volume order logs, political affairs, or environmental epidemics.
- In case of urgency, you need to inform us before the dispatch (on confirmation call), so we can ship it overnight (under 48 hours). For this service, extra delivery charges will be applied.
- Please note that Shopping Jin cannot be held liable for late delivery by third-party postal/courier companies due to political instability or unforeseen weather condition in Pakistan.
We offer free delivery for all orders above Rs. 10,00,000/- within Lahore and Rahim Yar Khan. Provided that item isn’t on sale and no discount is applied on the order. For orders below Rs. 10,00,000, standard delivery rates will be charged based on the payment method selected:
- Cash on delivery: full delivery charges apply.
- Online/Bank Transfer/Prepay: 10% discount on delivery charges.
Please Note that all delivery charges must be made in advance via Jazz Cash, Easy Paisa, or bank transfer for order confirmation. This policy is in place to prevent fraudulent transactions. These charges are non-refundable. To ensure that our customers receive genuine products, we will be sharing product videos in advance. You can also view our proven record of working online on our testimonial page.
TRACK YOUR ORDER
- Once your order is confirmed, you can track your order by tracking number received via provided email on the respective courier website.
- If you do not receive any tracking updates, please contact us at +92311 0412804 or open up an issue via email email@example.com.
- For tracking your order status from our warehouse you can visit our warehouse tracking page.
WANT TO AMEND YOUR ORDER?
You can revise your order so that it’s just the way you want it by calling our Customer Services team on +92311 0412804 (10 am – 10 pm, PKT Mon-Sat) or emailing us at firstname.lastname@example.org. If the order hasn’t already been dispatched, we’ll be happy to assist you.